I am a hard-working, punctual and motivated individual who is able to work in a busy environment and produce high standards of work.
. Overseeing daily store operations and ensuring that customer service standards are consistently met. Recruiting, training, and managing retail staff, including conducting performance appraisals and providing professional development opportunities. Managing inventory levels and supply chain logistics to optimize stock availability and minimize losses. Developing and implementing operational policies and procedures to improve efficiency and ensure store compliance with company standards and regulations. Analyzing sales figures, market trends, and financial reports to inform strategic planning and decision-making. Setting and monitoring sales targets, as well as planning and executing strategies to achieve them. Maintaining the store's budget, controlling expenses, and planning cost-effective operations without compromising quality. Collaborating with marketing teams to execute promotional campaigns and events that drive footfall and increase customer engagement. Ensuring the store's layout is optimized for a positive customer experience and efficient workflow. Addressing customer complaints and issues promptly, ensuring a high level of customer satisfaction. Coordinating with HR to ensure staff compliance with health and safety regulations. Staying abreast of new industry technologies, retail trends, and best practices to continuously improve store operations
Store Manager, is responsible for making sure that the daily operations of a retail outlet run smoothly by supporting staff on the sales floor and handling administrative duties. Their duties include inspecting inventory shipments, resolving customer complaints and training new team members.
Floor manager tasks include assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance.
The process of dealing with or controlling things or people.
Customer service
In retail, examples good customer service include remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more.
PV
(price variation) on regular base
NOS
(Never Out Stock) routine work
IST
Stock Transfer other branches
Staff Rooster
Update and backup arrange
Demands checking on daily basis direct buying and others
GRN
Goods Receipt Note include all direct buying products
POS
Invoicing: Selling, Buying, Renting and Repairing
Inventory Management
Customer Orders and Suppliers Orders Management
Integrated Supplier Purchasing
Supporting purchasing managers to achieve optimal re-ordering systems
Coordinating computer systems with suppliers to implement a just-in-time inventory systems
Creating, implementing and managing strategies and processes to guarantee all product, incoming and outbound, is sent and received on time
Assist in inventory management activities including receiving, storing, rotating and handling supplies in distribution center.
Plan and schedule deliveries to meet customer needs.
Developing and implementing warehouse safety and security programs
To oversee the work of retail staff in a store environment. charge of monitoring employee activity, coordinating the shipping and receiving of merchandise, solving problems at a day-to-day level and assisting customers Monitoring shelve stocks and product displays, and the general appearance of the store. Investigating market trends and offering products that would appeal to customers. Addressing customers' requests, comments, and complaints. Motivating employees to achieve targets. Training new staff members and scheduling shifts.Identifying customer preferences and forecasting consumer trendsEvaluating supplier options according to prices, quality etc. and determine the best choicesDiscovering and purchasing new products and checking the quality and popularity of those already on our shelves
Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current customers.
Source and work customer referrals.
Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed.
The sales promoter's responsibilities include attracting new customers and improving profits, assisting with product launches and events, improving knowledge of the product range, answering questions, and addressing customer concerns.